Support
Last updated
Answers to common questions. Still stuck? Write to support@gettrycut.app.
Contact us
Email support@gettrycut.app. Please include:
- your Support ID, shown in the app under Profile (we can’t find your data without it, because there is no sign-up);
- your phone model and the app version (at the bottom of Profile);
- what happened, and a screenshot if you can. Please don’t send us your selfie.
Subscription
How do I restore my subscription on a new phone?
Sign in to the same Apple Account or Google account you bought with, open Trycut and tap Profile › Restore Purchases.
I bought on iPhone. Does it work on Android (or the other way round)?
No. A subscription works on the store where you bought it. There are no Trycut accounts in this version, so an App Store subscription can’t unlock the Android app, and a Google Play subscription can’t unlock the iPhone app.
How do I cancel?
iPhone: Profile › Manage Subscription, or your Apple Account › Subscriptions. Android: Profile › Manage Subscription, or Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal. Deleting the app does not cancel a subscription. Pro stays active until the end of the period you paid for.
How do I get a refund?
Payments go through Apple or Google, so refunds follow their policies and they decide. iPhone: Profile › Request a Refund sends a request to Apple. Android: Profile › Request a Refund opens Google Play’s refund help. We can’t refund store purchases ourselves.
Is there a free trial?
No. You can browse and search styles for free. New AI looks, Face Report and Color Studio need Trycut Pro: $9.99 per week or $39.99 per year (US prices; the store shows your local price).
Looks
How many looks can I make?
Up to 50 a week. The count resets every Monday at 00:00 in the time zone set when you made your first look. Profile shows how many you have left.
A look failed. Did it use one of my looks?
No. A look that fails, times out or is refused never uses a look. Tap Try Again to start a new one.
Why was my photo refused?
The AI partner declines some photos for safety reasons. Try a new photo facing the camera in soft, even light. A refusal doesn’t use a look.
Do extra angles or changes cost a look?
The other angles of a look are included and work even at the weekly limit. Changing a look (color, length, bangs, part or texture) makes a new AI look and uses one look.
I reinstalled the app and my looks are gone.
Trycut has no sign-up: your looks belong to an anonymous account tied to the app on your phone. If the app starts a new anonymous account, for example after reinstalling on Android or on a new phone, it can’t show the old looks. Save looks you want to keep to Photos. Your subscription comes back with Restore Purchases.
Safety and privacy
How do I report an AI image?
Tap Report on the look, its angles or the Stylist Card and pick a reason. We review every report.
Where does my photo go?
Face Report (part of Trycut Pro) runs on your phone. When you make a look, your photo is sent to our AI partners, fal.ai and Google, and is not kept on our servers. See the Privacy Policy.
How do I delete my data?
Profile › Delete My Photos & Data. See Delete your data for what is removed and what is kept.